I have a query about my order from Usborne.com

Orders and returns for products purchased from Usborne.com are looked after by our direct sales division, Usborne Books at Home.  

If you have a query about your order, please contact Usborne Books at Home via email or telephone. 

You will be asked to quote your order number (see your order confirmation email) so please have that to hand when calling, or quote it in your email.

Email: orders@usborne.com
Phone: +44 (0) 1865 883731

You can also write to Usborne Books at Home: 
Usborne Books at Home Unit 8, Oasis Park
Eynsham, Oxfordshire OX29 4TU
United Kingdom

If you have a query about an Usborne book you bought somewhere else, please get in touch with the retailer in the first instance. 

COVID-19 update
Please be aware that during the current pandemic, deliveries are taking longer than normal as our distributor, HarperCollins, is operating under strict social distancing and COVID-19 disease control measures.

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