I have a query about my order from Usborne.com

Orders and returns for products purchased direct from the Usborne.com website in the UK and Europe are looked after by our direct sales division, Usborne Community Partnerships.  If you have a query about your order, please contact Usborne Community Partnerships via the contact details shown below. 

In other parts of the world, Usborne books displayed on this website are purchased via our links to local online retailers and you need to get in touch with the retailer from whom you bought the book.

For more about delivery and purchasing options, see the “Useful links” at the bottom of every page at Usborne.com.

UK and Europe order enquiries
If you have a query about your order, please contact Usborne Community Partnerships via email or telephone. 

You will be asked to quote your order number (see your order confirmation email) so please have that to hand when calling, or quote it in your email.

Email: orders@usborne.com
Phone: +44 (0) 1865 883731

You can also write to Usborne Community Partnerships: 
Usborne Community Partnerships, Unit 8, Oasis Park, Eynsham, Oxfordshire OX29 4TU United Kingdom

If you have a query about an Usborne book you bought somewhere else, please get in touch with the retailer in the first instance.