I have a query about my order from Usborne.com

Orders and returns for products purchased direct from the Usborne.com website in the UK and Europe are looked after by our direct sales division, Usborne Books at Home.  If you have a query about your order, please contact Usborne Books at Home via the contact details shown below. 

In other parts of the world, Usborne books displayed on this website are purchased via our links to local online retailers and you need to get in touch with the retailer from whom you bought the book.

For more about delivery and purchasing options, see the “Useful links” at the bottom of every page at Usborne.com.

UK and Europe order enquiries
If you have a query about your order, please contact Usborne Books at Home via email or telephone. 

You will be asked to quote your order number (see your order confirmation email) so please have that to hand when calling, or quote it in your email.

Email: orders@usborne.com
Phone: +44 (0) 1865 883731

You can also write to Usborne Books at Home: 
Usborne Books at Home Unit 8, Oasis Park
Eynsham, Oxfordshire OX29 4TU
United Kingdom

If you have a query about an Usborne book you bought somewhere else, please get in touch with the retailer in the first instance. 

COVID-19 update
Please be aware that during the current pandemic, deliveries are taking longer than normal as our distributor, HarperCollins, is operating under strict social distancing and COVID-19 disease control measures.

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