I have a safety concern with an Usborne product

If you have any concerns about the safety of an Usborne product, please email help@usborne.com using the subject line 'SAFETY' and we’ll reply to you as soon as we possibly can.

To help us deal with your enquiry as quickly as we can, please send us the following information: 

  •         Book title
  •         The country you're writing from
  •         Photos of the problem that you're worried about
  •         The book's batch code, which can be found on the back cover, next to the barcode. It looks like this:

Usborne products conform to British and European toy safety legislation and where relevant, carry safety warnings to guide consumers choosing books and toys for small children. An Usborne book can go through up to 70 different safety tests.

Find out more about our commitment to safety on our Safety Policies page.

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