I’ve got a faulty product

Very occasionally, books are printed with pages upside down, the wrong pages, pages in a different language or even missing pages or missing components such as jigsaw pieces or stickers. If you have a faulty product, please return it to the retailer from whom you bought it in the first instance. They will replace it on our behalf.

If you bought the product from Usborne.com or from an Usborne Books at Home Independent Organiser in the UK or Europe, please email us at help@usborne.com with the subject line 'Faulty product', and we will replace it.

If you are in the US, please contact our US distributor EDC via MyUbam.com

If you have concerns about the safety of your product, please see our Safety Concerns article.

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